Xperthis CARE EPR: A successful first deployment at the Beau Vallon psychiatric hospital
The first deployments of the new Xperthis CARE EPR (Electronic Patient Record) were successfully completed at the Beau Vallon psychiatric hospital (Namur) in November 2021. A success that could not have been achieved without the close collaboration between the staff of Beau Vallon, ZORGI (software publisher) and Asdaex (integrator partner).
An Electronic Patient Record (EPR) is an essential tool for the proper functioning of a hospital. It allows gathering digitally all the information related to the patient's care. The new version of Xperthis CARE (formerly Xperthis EPR) aims to standardize and simplify all the forms and documents of all the departments, allowing for better patient follow-up. Beau Vallon is the first psychiatric hospital to benefit from it.
The deployment of a new EPR necessarily represents an upheaval of the daily work for the field staff, since it implies the appropriation of a new tool that can cause many fears among the future user. A challenge that Asdaex has taken to heart!
In collaboration with the Beau Vallon IT team and ZORGI, Asdaex has thus enabled the deployment of the patient record under the best auspices. For this, a meticulous preparation of several months was necessary, which included:
- Data collection
- Analysis and definition of needs according to the different services
- A deployment strategy
- A deep reflection on the software configuration
- A training plan
The advantages of the new software (multidisciplinary approach and improvement of the quality of care, harmonization of the encoding procedures for all the services, increase of the security of the patient information, time saving, etc.) were also put forward through an active communication strategy delivered by Asdaex.
"For my part, the support of the EPR and IT team [Beau Vallon and Asdaex, Ed.] in the field was very positive. I was just passing through as I was a mobile team attached to Regina Pacis [the first service deployed, Ed.], but as soon as we had a question, an idea, a concern, we could count on them directly without wasting time on the phone. As far as I'm concerned, everything is going well, I'm still learning about this program every day, there are certainly still things to be improved, but the EPR and the IT team are managing it very well. Thanks to them!"
Nathalie, nurse at Beau Vallon.
User support is indeed a key factor in the success of an EPR migration. Thanks to its extensive knowledge of the software, Asdaex was able to provide the user with the best possible support in the use of Xperthis CARE before, during and after the deployment. This support was combined with a proactive and predictive search for solutions, but also with the maximum exploitation of the new EPR functionalities, which often allowed the user to be reassured even before his fears were expressed.
Since the first deployment, there has been a lot of positive feedback: a much clearer, structured and easy-to-use EPR. Aurélie, dietician at Beau Vallon, confirms:
"One of the precious advantages of Xperthis CARE is the ease of retrieving certain data (biology, vital parameters, treatment...). Thanks to the vertical banner on the right, you no longer need to leave your file to open another window. It's more practical and faster.”
The deployment of the other services is on track, and the project will be completed 6 months ahead of schedule.
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